HOW TO PURCHASE

In order to make purchases through the site www.SHOUROUK.FR , you will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Purchase on the site is available only to individuals and others who meet the SHOUROUK terms of eligibility, who have been issued a valid credit card by a bank acceptable to SHOUROUK, whose applications are acceptable to SHOUROUK and who have authorised SHOUROUK to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase (see Payment). Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. SHOUROUK reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Moreover, by making an offer to purchase merchandise, you expressly authorise us to perform credit checks and, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

 

ORDERS - TAXES

All orders are subject to acceptance and availability. SHOUROUK offers products for sale that are mostly in stock and available for dispatch from our warehouse. All prices and offers remain valid as advertised from time to time. The EURO price of a product displayed on the site at the time the order is accepted will be honoured.

Prices are always shown in EURO and are inclusive of duty but not shipping fees.

Please note that all transactions will be in EURO. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

 

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order.

Unless you cancel your order in accordance with our Cancellation policy below, acceptance of your order and completion of the contract between you and SHOUROUK will be perfected when we dispatch the goods to you.

SHOUROUK reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn or that you do not meet the eligibility criteria set-out above.

Furthermore, SHOUROUK may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. SHOUROUK will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 

PAYMENT

Payment can be made by Visa, Visa Electron, MasterCard, Maestro. Payment will be debited and cleared from your account upon receipt of your order by SHOUROUK. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to authorise payment to SHOUROUK, we will not be liable for any delay or non-delivery.

 

SHIPPING RATES AND POLICIES-

SHOUROUK offers delivery to more than 100 countries around the world as indicated on the order form.?We endeavour to dispatch all orders within 72 hours, however, please allow up to 8 days for delivery as external factors may cause delays.

Your order will be shipped once:

i) Payment has been approved.

ii) The delivery/billing address has been verified.

In calculating when your order will arrive, start with the day in which both these prerequisites have been met and count only business days thereafter.

 

Shipping costs will be calculated depending on the size, weight and destination of your package. All shipping is handled by SHOUROUK carrier partners HKDC and Post.

The following table is only an indication of shipping costs; actual costs depend on the size and weight configuration of the merchandise purchased.

Due to the high volume of shipments during Christmas period, we inform our clients that some delays on deliveries may occur . Orders will be handled by from our staff as usual, however they may not be delivered on time due to the shipping line, which is –during Christmas period- overcrowded. Please, allow our forwarders some extra time to deliver your good. We thank you for your patience and understanding and hope this will not cause you any major troubles.

COUNTRY/ZONE NEXT DAY 1-2 DAY
FRANCE € 12  
EUROPE € 40 € 15
REST OF THE WORLD € 56 € 20 Taxes/Duties/Refused

Shipments (for International Shipments): Shipment is intended ex-works. You are responsible for any additional taxes and duties. SHOUROUK is not responsible for any fees charged by customs. If you decide to refuse any shipments from SHOUROUK, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to SHOUROUK. This amount will be subtracted from your merchandise refund.

 

INSURANCE

SHOUROUK insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you.

 

TRACKING YOUR ORDER

You can check the current status of your shipment by mailing us at marketing@shourouk.fr.

Simply give us your unique tracking number which we e-mailed to you, and we will track your shipment for you.

SHOUROUK will store a record of your transactions for a minimum of one year. Please note that for your security only a record of your transaction is kept on the SHOUROUK web site, your credit card details are not held on the Web site.

 

CANCELLATION, RETURNS AND EXCHANGES

If you receive a faulty or damaged item, please notify us within seven days. We will exchange or substitute it.

To arrange a return, if the item you received is faulty or is not what you originally ordered, please email  us to marketing@shourouk.fr quoting your name and address, details of the product (style ref.), the reason for return.

We will then advise on how to proceed with the return. We will not process claims for goods received as faulty after this period of time.

The item is your responsibility until it reaches us. We cannot be held responsible for returns that are lost in transit.

If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility.

Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).

 

All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not refund goods that have been worn, do not have their original packaging or show obvious signs of abuse. Goods that are returned to us without their original packaging will be refunded less a deduction of 10%.

In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the French territory.

 

REPAIRS

SHOUROUK offers a free repair for damaged items within 3 months from the purchase date. In order to arrange the return shipping, please contact marketing@shourouk.fr and inform us with the style ref. and the date of purchase. Please be also aware that any shipping/duties and taxes fee is under your own responsibility. Repairs do not come with any guarantees.

Alternatively, you can request a SHOUROUK store credit that can be used against future purchase at WWW.SHOUROUK.FR.?For further information you can contact us at marketing@shourouk.fr.

 

 

© 2007 SHOUROUK All Rights Reserved.?Material published on this Site is copyrighted by SHOUROUK or its licensors. All third party trademarks mentioned or displayed on this Site are the property of their respective owners.??SHOUROUK reserves the right to make changes to this policy, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes in our privacy policy practices. Your continued use of our site will signify your acceptance of these changes.